Support
Need a hand? Write to us.
Email is the fastest way to reach the people who build and run Lifty. No ticket portal, no extra account.
What to include
- The email address of your Lifty account.
- What you were doing and what happened instead. The output of lifty status helps a lot.
- For Slack issues: the channel name and, if you have it, the channel ID from lifty notifications channels.
Quick fixes
Lifty stopped posting to Slack
Check the app is still in the channel (invite it again with /invite @Lifty) and send a test message with lifty notifications test <channel-id>. If Slack reports the connection as expired, run lifty connect slack again.
HubSpot is out of sync
lifty status shows the last sync and any connection error. Reconnect with lifty connect hubspot; sync follows your workspace’s configured field mappings.
Change who Lifty targets or how it writes
Ask your coding agent, or use lifty get icp and lifty update icp --input - (also tone and prompt). Provide the updated configuration as JSON through standard input, or ask your agent to make the change.
Pause or remove Lifty
Remove the Lifty app from your Slack workspace to stop notifications immediately, or run lifty uninstall to remove the skill from your agent. Neither action pauses hosted email or LinkedIn outreach. Contact support to pause your workspace. To delete your workspace and its data, email us and we will confirm within 2 business days.
Privacy and data requests
Requests to access, export or delete data, and removal requests from people who received an outreach message, go to the same address. See the privacy policy for what we store and how long we keep it.
New here?
The Lifty for Slack page walks through installation step by step.